FREQUENTLY ASKED QUESTIONS

Is the uploading process different for multi-page catalog/booklet/calendar files?

No. The process for uploading a multi-page file is the same as that for uploading a single-sided file.

What are print-ready files?

Print-ready files are artwork files that contain all fonts and images and are 100% ready to print, requiring no additional adjustments by AOTA other than visual pre-flighting and standard pre-press work. AOTA accepts print-ready files in any of the following formats: .eps, .jpg, .pdf, .ps, .psd, .tif.

Please note that if you have an artwork file in any other format, we encourage you to create a PDF file.

What file formats are acceptable?

AOTA accepts print-ready files in any of the following formats: .eps, .jpg, .pdf, .ps, .psd, .tif.

Please note that if you have an artwork file in any other format, we encourage you to create a PDF file and upload.

Can I upload multiple files at once?

Yes. you can upload as many files as needed, please limit to less than 1 GIG

Will I have to re-upload an artwork file to reprint a job?

Not necessarily. Your print-ready artwork files will remain in our system as long as possible. Please email or call to use your images on file.

Can I use an uploaded (i.e., saved) artwork file for multiple print jobs?

Yes. Once a file is uploaded, you can use it for as many print jobs as needed. To do so, you need to attach the uploaded file to specific jobs. For example, you may want to use the same artwork file for the backside of every postcard you print and mail.

Uploaded artwork files will remain on our system for at least two years if possible. We will send a proof before printing if you’d like to use a image on file.

What is the maximum file size that can be uploaded?

There is no limit to the size of file you can upload. However, the larger the file, the more time that is needed to upload your file.

The time needed to upload your file will vary depending on file size, number of files being uploaded, your connection speed (broadband vs. dialup), and other programs running on your computer. A small file can be uploaded in less than one minute while a large 50 MB file may take 20 minutes to upload.

For best results, we recommend uploading files via our standard upload process when no other programs are open.

If you have a large file (i.e., larger than 25 MB), we recommend that you initiate the upload process by clicking the “UPLOAD FILE(s)” button.

How long will my artwork files be saved in my AOTA account?

Your artwork files will remain in the “Cloud” for at least two years if possible, please do not rely solely on us as backup of your files. We do not promise to save files but we do try to keep files as long as possible.

 

Can I upload files before placing an order?

Yes. You can initiate the upload process anytime by clicking on the “UPLOAD FILE(s)” button on the right.

Will there be any loss in quality if I upload an artwork file instead of mailing it on a disk?

No. There will be no difference in file quality if you upload your artwork instead of mailing us a disk with your print-ready files. However, the file submission method you select may impact when turnaround time for your print job begins.

If you mail us a disk, we highly recommend clearly indicating the order number on your disc and mailing your materials overnight as this will speed up the start of your turnaround time. Please note that turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

How do I know if my files uploaded successfully?

If there is a problem, an error message will appear with instructions of what to do next in the process. Otherwise, the file was uploaded successfully you will see a message confirming.” Please send an email if anything goes wrong to [email protected]

What is the difference between RGB and CMYK and why is it important?

RGB refers to the primary colors of light—Red, Green, and Blue—that are used in monitors, TVs, and computer screens; CMYK refers to the primary colors of ink pigment—Cyan, Magenta, Yellow, and Black—that are used in four-color process printing. RGB color combinations cannot be exactly reproduced if your file is converted to CMYK via automated preflighting. As a result, if your artwork was created in RGB, we strongly recommend that you convert your file to CMYK before uploading. After you convert your files to CMYK you may need to make color corrections to the file to match your colors to the original colors you desired

How will the final printed job compare to my uploaded artwork file?

The color may vary, depending on how you submitted your files and whether you selected a hard copy proof with your printing job. The color on the screen cannot be guaranteed to match the finished product because every monitor can be calibrated differently. In addition, screen colors are represented in RGB, while offset printing colors are represented in CMYK. The color mode of submitted files must be CMYK to maximize color quality. If your files are submitted using any other color standard, such as RGB or Pantone, they will be converted to CMYK during preflighting. Conversion from one color standard to another may cause colors to shift.

For best results, we recommend that you submit your files in CMYK and order a hard copy proof.

How long will file upload take?

The time needed to upload your file will vary depending on file size, number of files being uploaded, your connection speed (broadband vs. dialup), and other programs running on your computer. A small file can be uploaded in less than one minute while a large 50 MB file may take 20 minutes to upload.

For best results, we recommend uploading files via our standard upload process when no other programs are open.

If you have a large file (i.e., larger than 25 MB), we recommend that you initiate the upload process by clicking the “UPLOAD FILES(s)” button on the right.

How do I upload my artwork files?

You can initiate the upload process anytime by clicking on the green “UPLOAD FILE(s)” button on the right.

How should I set up a Spot UV job?

When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed. Use 100% BLACK or K to indicate where you would like the UV. White will indicate no UV.

Can I submit a front and back in the same file?

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

What is overprint, and how can it ruin my file?

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.

Should I send a proof or sample file?

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed.

We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed.

How can I avoid transparency issues?

Any transparency issue can be resolved before saving your file.

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

How should I set up my file for proper rotation?

AOTA requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.

Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

If you would like your back file to be upside down,

Does AOTA accept borders on jobs?

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

How should I set up my bleed?

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.125″ inside the cut-line.

– The bleed for Standard Products is 0.125″.
– The bleed for Booklets and Presentation Folders is 0.25″.

FOR WIDE FORMAT PLEASE INCLUDE 1INCH BLEED AREA

What type of files can I send to AOTA?

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.

We prefer that you send .PDF with embedded or outlined fonts. .PDF’s are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. It will print much darker than what you see on your computer screen.

You should always start and finish your designs in CMYK color mode.

What resolution should my file be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around. We only accept 300 dpi files and no less.